Testimonials

Working with Diane & Jen again has been an absolute pleasure. I will definitely recommend them to anyone who is looking to buy or sell. Great job ladies!

As parents with twin toddlers, we were apprehensive about selling our house. But from the the moment we met with Diane & Jen, we knew that we had made the right choice, and that were were in good hands. Diane & Jen created a plan to sell our house that took our unique needs into account, including scheduling showings around nap time! They took the time to understand our objectives and then worked to make them a reality. They kept us up-to-date on the progress of our sale and we took comfort in knowing that they had everything under control. Thanks to Diane & Jen, our house sold quickly and for a great price.

I appreciated Jen and Diane’s professionalism, infinite patience and resourcefulness. Home hunting can be a frustrating and stressful experience but you were unfailingly supportive and encouraging.

I was extremely pleased with Diane and Jen’s service and expertise for the recent sale of my house. From the initial meeting, everything was made clear and great advice was given in relation to all aspect of the sale such as pricing, when to put it on the market, staging and more. Tracy was amazingly efficient and proactive in helping things run smoothly behind the scenes for me, as well. When you hire these ladies, you are hiring a team dedicated to getting you through the selling process with ease and care. I would recommend them without hesitation.

As first time home buyers, we really appreciated the time you spent with us – familiarizing us with the market, the homes and the home buying process in general. You were both so knowledgeable on the homes and neighbourhoods in Ottawa that you saved us countless hours of searching for the information ourselves. You calm and collected approach put us at ease immediately. We knew we were in capable hands and would, in time, find the home for us.

We bought our home through a member of the team – Melanie Wright! She is a very good real estate agent. She is fast in action and responses. She quickly arranged times to visit homes we were interested in, which was one of the reasons we could seize a good deal and purchased a nice home in a good location. She is patient, friendly and knowledgeable. We are first-time homebuyers, and we tend to ask a lot of questions. Melanie patiently shared her opinions and offered a lot of useful information. It was a wonderful experience working with with Melanie. We will definitely be more than happy to recommend her to our friends!

Thanks a tone for all of your hard work in helping us to find a house. We are very excited and happy about or new home. It is a good match for us. Your patience and support allowed that match to happen. As well, your knowledge of the house prices was invaluable. We will happily recommend you to anyone we know who is looking to buy or sell a house.

Diane & Jen are amazing! I’ve enjoyed working with them on the sale of my last home, the purchase of this home as well as it’s sale! I have sought to work with them as I trust them fully, really appreciate their approach, and their seamless team work. I will be seeking their services for the purchase of my next home when I return to Canada.

Diane and Jen were very quick to respond to our calls and were always very accommodating to our requests for viewings. We felt that they were forthcoming and knowledgeable about the housing market and were able to assist us in making informed decisions and, we felt, sound decisions in our house purchase.

Thank you, thank you, thank you! Words can’t express how thrilled Nick and I are about selling and buying our new home. You made this process fun for us and we couldn’t have done it without you and all your hard work. Diane and Jen you are a fantastic team and not only exude empathy but gave us confidence that we would be successful at selling and find the perfect new home. Thank you for your tireless work! Your knowledge of the market, immediate follow up, honesty, feedback, sensitivity and professionalism is top notch. We hope you know how amazing you are. Thank you so much.

Working with Melanie was an absolute joy. We had initially met her at an open house and when we decided it was time to purchase a home, she was our immediate choice. Even before we were her clients, she took the time to understand who we were and what we were looking for. Then, upon becoming clients she went above and beyond in representing us and seeing to our best interests. We are very glad we got to work with Melanie and we wouldn’t hesitate to recommend her!

From our initial meeting ‘til the signing of the counter offer, you have provided informative and excellent guidance. I’ve enjoyed the process immensely. Thank you for all your collective efforts in selling my house.

You provided a calm presence as well as timely and continually sound advice. You took the time to get a sense of who we are and our dispositions. This was valuable in creating a comfort zone for us during the process of buying and selling.

Overall, we just feel so lucky that we had Diane & Jen’s expertise and help with this process, and that everything worked out so perfectly. This was a tough market in which to sell our type of house, and Diane offered very smart advice in urging us to hold off on making an offer until we had serious interest in our place. Throughout the summer as we had showings on our place, we appreciated how organized and professional your office was, and how quickly Diane & Jen followed up with feedback from prospective buyers. Whenever we felt discouraged or weren’t sure of the next step, Diane was always happy to explain and provide encouragement. It’s very obvious how well she and Jen understand the Ottawa market, and we benefitted from that knowledge again and again.

When it came time to buy the house we loved, of course we ended up with an unexpected bidding war at the last minute. I remember talking to Diane on the phone that afternoon and when I told her I was stressed, she said, “Relax. This is what you hired us for.” It’s true, and it all worked out in the end: her expert advice and calm negotiating got us our house, and I’m not sure that would have happened with another realtor going to bat for us. We felt throughout this process that Diane & Jen wanted the best for us and were there to represent our interests—we trusted them implicitly, and that was more than earned.

I can’t say enough about the expertise, attentiveness, warmth and professionalism Diane & Jen (and their whole office) brought to this process. Thanks to them, we have our “forever home” in an up-and-coming neighbourhood, and we can’t wait to move in and start the next chapter of our lives.

Thank you for everything,

You did a great job! You gave us helpful suggestions for preparing the house for showings. You presented the house fabulously on the MLS listing. Your negotiation skills were terrific – $19,000 over the asking price. Wow!

We really appreciated your honesty, sense of humour and low pressure approach. We never felt any pressure or judgment and we did not feel a lot of stress considering how quick and crazy the experience was. We also really appreciated all the advice you provided re: lawyer, inspector, etc… and the overall general market knowledge & advice during buying. We also liked the fact that you had a “team” approach and felt comfortable with both of you. So thank you for an overall really positive experience. We’ll be sure to recommend you to friends who are moving!

Jen & Diane’s reassurance made a stressful experience much more pleasant! They have a calmness and certainty that allowed me to have complete trust in their abilities.

Top notch, couldn’t have asked for more! Special ‘Thank You’, for saving me from a completely unnecessary last minute appraisal as an add-on condition for my mortgage.

Thanks to Diane & Jen, my husband and I have found our perfect home. It is due to their great patience, dedication to understanding our family’s needs, and above all, to their impressive knowledge of the Glebe area that we are finally able to call the Glebe home. Thanks for your outstanding service.

Jen and Diane are exactly the people we wanted in our corner both buying our new home and selling our old one. Resourceful, patient and calm, they were always available, always up to date. They’re skillful listeners who really ‘got’ our quirky needs and let us decide which house was right for us. When it came to selling our place they were really on our side. They had great advice, abundant knowledge and were skillful negotiators.

Always available and sincerely had my interests as their #1 priority.

Stress free. The entire experience never left me second guessing our doubting major decisions. I would recommend Diane & Jen without a doubt. Professional, fun and trustworthy.

Until my wife and I met with Diane & Jen, we thought that the motto “meet and exceed customers’ expectation”, is only a desirable goal that cannot be achieved by anyone. Diane & Jen were able to transform our view towards such matter. Last year we decided to move from one of the Ottawa suburbs to downtown. We were worried that our modest budget was not reconcilable with the prime location and an in-decent-state building we were looking for. Well, thanks to the unmatched professionalism displayed by Diane & Jen, we were able to find the condo we were looking for, at the desired location, within our budget, and in a relatively short period of time.

Diane and Jen are a great team! Their knowledge and expertise served us well in finding the perfect property. They were always prompt, patient, and professional! We relied on them heavily during the property search and came to trust and value their honesty and opinions. They also went that extra mile to refer their contacts in the legal, construction, and trades world to ensure the purchase process was seamless. We highly recommend this dynamic duo!

If I haven’t said it before, let me say again – we are very grateful to you and the team in all respects. It went better than we could have expected all around and you folks were fantastic. Very appreciative.

This is the second time I’ve bought a house through Melanie, first time selling and I have to say she is fantastic! I was recommended to Diane & Jen through a friend when I moved to Ottawa and they put me in touch with Melanie. I have nothing but good things to say about them and recommend them to everyone looking for a realtor. Always professional, kind, compassionate, caring and very knowledgeable about all areas of Ottawa.

Thank you so much for all of your efforts in helping us to find our first home. Your energy, enthusiasm and professionalism made our home buying adventure both enjoyable and stress-free. You made us feel comfortable throughout the whole process and we really enjoyed working with you. We would recommend you to anyone looking to buy a home in Ottawa. Thanks again for making buying our first home such a fun and memorable experience.

Thank you both for selling our home. We are very pleased with the end result, and know that it was your professionalism and expertise that made all the difference in bringing the right purchasers and then closing this deal. Thank you also for your kind interest in our well being, and for soothing our ruffled feathers and jagged edges! It has been a great pleasure working with you, and you can be sure we will recommend you to friends and family.

Due to some of its features, my house was particularly challenging to sell. In addition, there was a time crunch because I had already purchased a new home and the possession date was fast approaching. But Diane and Jen’s persistence and skillfulness landed us a buyer in the nick of time. As a team they really complemented each other and were a great pleasure to work with.

We were very pleased with our home selling experience with Diane & Jen, all the more so because we have not bought or sold a home for almost 30 years. We liked their professional straightforward approach. Our home is an unconventional one and it required the full use of their market knowledge. Ours was a positive and successful experience and we would warmly recommend them both to others.

Closing day today went like clockwork just like the sale of my house! Right from the initial meeting with Diane and Jen I could tell that they were the team to help me sell my house. And I was right! Their enthusiasm, knowledge of the neighbourhood and marketing strategy were instrumental in getting a great price (over asking) in less than a week. I knew that I could count on them to answer any questions quickly and that they were working to get the best price for me. I would highly recommend Diane and Jen — they are great to work with!

They were very professional, friendly, thorough with details and knowledgeable of the field. I would definitely contact them again should I decide to do another transaction and/or recommend them to family and friends.

Thanks again for such a great experience. The feeling that I got from your website couldn’t have fit the reality of what I wanted any better. I’m glad I took a leap with it and I would recommend you to anyone.

We just bought our first home and can’t thank Melanie enough for all her help! We knew very little about what to look for in a home and Melanie guided us through every step. She made sure we took our time to figure out what we wanted and not rush into something. She always gave her honest opinions about every house we looked at and we are so so happy with the house we chose! We would highly recommend Diane and Jen realtors. Thank you!!

We really enjoyed working with you both. We will definitely call you when we move again!

Great experience selling my home with Diane & Jen, just as it was buying my home with them. They understood my situation and my need to sell quickly. I was impressed how they were able to generate so much interest in my place so quickly. Thanks for helping me sell in 2 days

Jen & Diane are great realtors. They are professional, organized, and provide service that is definitely above average. They give great advice throughout the buying and selling process. We have recommended them to friends on several occasions and will continue to do so! Thanks Jen & Diane for making selling our house easy!

As first time homebuyers we relied heavily on Jen and Diane for information and guidance. Their honesty and support was invaluable and made an intimidating process far more relaxed and comfortable.

The website provided great information on Diane & Jen as an introduction. Meeting them in person helped confirm the information on the website. We appreciated that there was no pressure to list the property and were not made to feel that we would inconvenience them if we did not. Appreciated the quality of the images and professionalism of the video used to market the house.

First time home buyers. Chose Sarah Naegels from the Diane & Jen team to be our Realtor. Very knowledgeable and patient with us. We were rather specific with what we wanted, and she didn’t in any way try to push us into anything that was outside our criteria. Overall made this process extremely easy by guiding us through the ropes, and informing us of the next steps. Would, have and will continue to recommend 100% to anyone I know.

The property which they sold had a number of challenges, but Diane came up with a number of suggestions which dealt with the challenges and facilitated the sale. I also appreciated the feedback on showings and relevant activity in the market in the neighbourhood.

We felt very comfortable dealing with both of you. The low pressure approach was very much appreciated. You made yourselves available at all hours and on weekends, which was very important to us because of our odd work schedules.

We appreciated your availability as well as the level of effort you put in following up with agents after visits. Using your services has proven to us that a Broker is an added value. Thank you!

We felt very comfortable dealing with both of you. The low pressure approach was very much appreciated. You made yourselves available at all hours and on weekends, which was very important to us because of our odd work schedules.

Having worked with Diane & Jen in 2007 to buy our home, we knew we wished to partner with them again in the selling of it in early 2015. It was a very smooth and easy undertaking, thanks to their apt skills, valued insight, and stellar guidance. They made the entire process very fluid and reassuring for us. Thank you!

This was one of the easiest and most enjoyable house buying experiences for me. You completely seized my needs and requirements, likes and dislikes. To be honest, I’d bought it in my heart before even laying eyes on it. Thanks to you, I have the perfect fit.

Your professionalism and knowledge of the current housing market provided us with the tools we needed to feel comfortable in both the buying and selling process. We really appreciated your timely and informative emails. Your negotiation skills were imperative to helping us get what we wanted in both our new home and selling our current place. We can’t think of any area in need of improvement. We enjoyed working with both of you and will be sure to recommend you. You are a great team

Diane & Jen provided excellent service to me beyond my expectations. I would be happy to recommend them to any new clients. Bravo!

We are so blessed to have had you both in our corner… you are at all times professional, hard-working, creative and sensitive to the varying needs of your clients (including hand-holding as necessary). Thanks again!

Diane & Jen made our first-time home buying experience painless and fun! They are the no-non-sense agents we needed. They are very knowledgeable of the market and provided the fearless advice we required and sought, especially in a multiple buyer situation which we were in. We can’t thank you enough, and we will be referring our friends and family to you!

It was a real pleasure to work with Melanie on the purchase of my first home. I found her to be knowledgeable, personable, and always professional. I appreciated her candidness and sense of humour, which made the overall process not only stress-free, but fun too. Many thanks to Melanie and the team at Diane & Jen!

Thank goodness for Diane and Jen, who both quickly sold my house and helped me buy my new home. They are a dynamic and professional team that gave me the information, experience, and insight to make good decisions. They were supportive, frank, and enthusiastic – I would trust them to my friends and family.

Working with the whole team is like getting a great spa massage! You put yourself in the hands of the professionals and they go about doing their job superbly. At the other side of the experience you’re left in a calm, relaxed state. No need to worry about any of the details as everything is taken care of for you. Expert guidance; great customer care; awesome marketing! Thanks ladies for the great team effort!

I want to let you know how pleased I am with the process and with Lucas’ support. As a first-time home buyer, I knew nothing going into the process, and quickly came to appreciate Lucas’ knowledgeable advice. He took what could have been nerve wracking questions on mortgages, lawyers, building condition, etc. and made them manageable, and learnable, for me. He is an excellent rep for your (Diane & Jen) business. I would gladly recommend him and you to the next friend I have looking for a home.

Selling my home was a stressful experience but both Diane in our initial steps of the sale, and Jen in the completion, kept me informed and helped alleviate any concerns I had. Deepest thanks to both!!

Diane & Jen made the process of selling our home a breeze. The superb listing presentation of our home, along with their internet and social media marketing, brought us an excellent price for our home and in absolute record time. We couldn’t have asked for more!

Clear communication, knowledge of area market, sense of humour. Would gladly recommend them to others.

We are so impressed with the expertise and friendly professionalism of Jen & Diane. The advice and assistance they provided in preparing our home for sale was invaluable. We look forward to finding our next home with this great team!

We very much appreciated how both Diane & Jen took the time to understand our priorities as buyers. When there were times when we had changed our priorities a bit, both Diane & Jen quickly checked in to ensure that they understood our new priorities. Another huge asset was their quick guidance and addressing the large number of detailed questions we threw their way. They both seemed to answer our questions quickly and confidently which helped guide us towards the types of properties that we would ultimately be happy with. Overall, we feel that Diane & Jen and their team made the complex and intimidating task of purchasing our first home much easier than we thought it would be. Thanks Diane, Jen and team!

We came to you with a bit of a challenge – buying a house from abroad with only 1 1/2 weeks in Ottawa. From our initial meeting we both felt calm and confident and knew we were in great hands. We were impressed with your ability to make things happen and your expert advice in negotiations. Thank you so much for all your help, we love our new home and can’t wait to move in.

The process was made easy and simple. Jen & Diane understood my values and priorities and never pushed anything I was uncomfortable with. I felt they had my best interests at heart.

We met Melanie at an open house, and she engaged in conversation with us. We both found her very friendly, approachable, and not over-bearing. We didn’t have an agent at the time, and agreed she seems like a person that could work with both of us. We really appreciated working with Melanie. She balanced our two opinions and always was honest with us and gave us the pluses and minuses to any property so that we could think it through. We never felt pressured, which was great. We enjoyed working with Melanie, and will recommend her to any of our friends looking to buy!

Diane and Jen were a solid team who put themselves in our shoes, provided us with honest professional advice on buying in the Glebe and did so in a truly neighbourly fashion

From the moment we first met Diane & Jen, we felt very comfortable letting them sell our little home! They were both very helpful in answering any questions we had.

Service levels were thorough and responsive throughout the sale process. We never felt pressured or under any duress at any point in time. We always felt like we were being treated with honesty and forthrightness. These attributes are extremely important to us.

Purchasing a house or condo is stressful in many ways but Diane and Jennifer gave us excellent advice as we went along. They listened closely to us, were very honest and never pushy. We loved doing business with them. A very good team.

Jen & Diane made my selling experience incredibly easy! They work seamless together as a team and are incredibly knowledgeable about the downtown market and I was confident in their advice. They made me feel like a valued customer rather than just another client.

I thought I had set a good challenge for you (Diane) when I laid out my plan but you, Jen and Tracy made it look easy. I am thoroughly impressed with and appreciative of your collective efforts and advice. My schedule alone posed significant challenges but you and the team always managed to work around it. You collectively provided considerable guidance in preparing my house for sale and you folks provided great strategic advice at key decision points. And it all worked. Thank you again.

You debunked many false stereotypes we had about agents. We never felt pushed, our time and choices were important to you, and it was always a relaxed environment.

We just SOLD!!! Thanks so much for your commitment and expertise and for providing us direction and context to make the right decisions. We love being your clients and highly recommend you to anyone looking to sell their home.

Yesterday we received our final Hydro bill for [the house] and It was a pleasure to pay it. We have now finished with everything related to [the house] and we are very grateful for the peace of mind that the sale has brought us. We thank you once again for your competence and dedication… We will certainly recommend you any time we have the chance to do so.

We felt so at ease going through this process of buying our new home. We felt supported and understood even though the process of buying your first home can be terrifying. We will certainly recommend this team to all of our friends and family.

As a first time buyer I had a lot of questions and concerns. Diane & Jen were both informative and very helpful in making my decision. I would definitely recommend them to anyone looking for a hassle free and efficient real estate experience.

Extremely pleased with Diane & Jen’s performance. They are a well oiled machine, always backing each other to ensure their clients are very satisfied!

As we settle into our new home, we appreciate how quickly you both managed to find for us what was right. You accommodated our thoughts and needs, turning what was potentially a tense few days and weeks into quite an enjoyable experience.

Melanie, Diane & Jen were excellent to work with to purchase our first home. Instead of the process being stressful, they were reassuring, helpful and accommodating. Melanie was very patient with us, honest and gave good advice. I was pleased to work with her as she was easy to talk to and open. I felt I could relate to her. She has a great sense of humour, was always cheerful and walked us through this challenging process with ease.

You guys were fantastic! Thanks for making our move to Ottawa such an easy and enjoyable process.

We were so nervous to purchase a home, especially on short notice and in a city we knew nothing about. It was such a blessing to work with you! You answered all of our questions and gave us the information we needed to make our decisions, and then you made the purchase process seamless and a breeze. Thank you!

Diane & Jen were knowledgeable about the urban Ottawa real estate market and provided practical advice. Their experience was invaluable in the purchase of our new home. We never felt pressured to go outside of our price comfort zone, and they quickly learned about our wants and needs in a home and made great suggestions about properties to view.

They listened to what we wanted, explained what the expectations of the market were, prepared us well for the offer process and negotiated well to secure us the property.

Melanie was always very pleasant and very honest. I spent numerous hours viewing houses with her and finally bought the right one with the best view and location! I really appreciated how dedicated she was and she made the process as smooth as possible for me.

We felt that they were very knowledgeable about building quality and we were very pleased they shared their expertise with us. They really listened to what we wanted and made sure to keep us on track. They were always on time and we were very happy with their prompt communication.

Professional, polished, prompt and personal always. Thank you!

Given the current housing market and the time of year at which we were selling, it was nothing short of phenomenal that you were able to sell our house in just over 2 weeks and close in under a month! Your knowledge of the area and your modern approach to marketing were just two of the reasons we chose to list with you. A huge thank you to you and the team for your effort and dedication.